Refund & Returns Policy
Effective Date: January 01, 2026
At Modular Interior Studio, customer satisfaction is our highest priority. We are committed to providing premium-quality modular kitchen accessories, wardrobe accessories, and interior products. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
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The product is damaged during delivery.
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You received the wrong product.
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The product has a manufacturing defect.
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The product is incomplete or missing parts.
To be eligible for a return:
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The product must be unused and uninstalled.
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It must be returned in its original packaging.
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All accessories, manuals, labels, and invoices must be included.
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Proof of purchase (Order ID or Invoice) is required.
2. Non-Returnable Products
The following items cannot be returned or refunded:
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Customized or made-to-order products.
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Installed or used products.
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Products damaged due to improper installation or misuse.
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Clearance, promotional, or discounted items (unless defective).
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Products returned without original packaging or missing accessories.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
Please provide:
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Order Number
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Photos of the product
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Photos of the packaging
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A brief description of the issue
After verification, we will arrange a replacement or refund at no additional cost.
4. Return Process
To initiate a return:
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Contact our customer support team.
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Provide your Order Number and reason for the return.
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Our team will review your request within 2 business days.
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If approved, you will receive return instructions.
Please do not send products back without prior approval.
5. Refund Policy
Once the returned product is received and inspected:
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued using the original payment method whenever possible.
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Processing time may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our mistake or a defective product.
6. Exchange Policy
We will replace products if they are:
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Damaged during shipping.
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Defective due to manufacturing issues.
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Incorrectly supplied.
Exchanges are subject to product availability.
7. Order Cancellation
Orders may be cancelled before shipment.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the product meets our return conditions.
Customized or special-order products cannot be cancelled once production or processing has begun.
8. Return Shipping
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If the return is due to our error (wrong item, damaged item, manufacturing defect), we will bear the return shipping cost.
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For all other approved returns, the customer is responsible for return shipping charges.
9. Inspection & Approval
All returned items are inspected upon arrival.
We reserve the right to refuse returns that:
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Show signs of installation or use.
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Are damaged by customer handling.
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Are missing original packaging or accessories.
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Do not meet the conditions stated in this policy.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us.
Modular Interior Studio
WhatsApp: 01712028886
Please include your Order Number in all communications to help us process your request quickly.
Policy Updates
Modular Interior Studio reserves the right to modify this Refund & Returns Policy at any time without prior notice. Any changes will be published on this page and become effective immediately upon posting.
